There’s a lot to report from the last couple of months!
Welcome to all the new volunteers who have joined GoodSAM. And we hope all the GoodSAM community is well in these difficult times. We have been very busy on a number of fronts as you’ll see below.
For those not aware, through Ambulance Services, GoodSAM has been alerting off duty doctors, nurses, paramedics, police, firefighters and first-aiders to cardiac arrests for 6 years now and this has saved many lives. Because of the Coronavirus situation, a number of services have now either stopped alerting responders or are only alerting staff / those with PPE. Please keep an eye on the GoodSAM website and in the UK the Resuscitation Council’s Statements for up to date advice and information as things hopefully return to a new normal. By the way, if you have registered as a NHS Volunteer, your affiliation will have changed over to them. You can switch back to your original organisation once the Covid-19 situation settles.
Because of GoodSAM’s ability to geolocate volunteers and deploy them to those in need the NHS together with the Royal Voluntary Service asked if they could use the GoodSAM App and platform to task volunteers in response to the Covid-19 crisis. There are 1.5 million vulnerable people in isolation and even more who fall into the highly at-risk category. We of course said yes.
We handled 750,000 people registering as NHS volunteers in just a few days, with 4,000 registrations per second at the peak.
We have now done the same process for the British Red Cross who are providing support especially in Scotland.
We have considerably adapted our platform for this purpose to effectively now being the world’s largest Computer Aided Dispatch system. With > 800,000 volunteers on the platform that makes the system bigger than Uber and Deliveroo combined in the UK.
To be able to task volunteers we need to know who needs help. This has required GPs, local authorities, pharmacists and hospital clinicians to make referrals to request help. You may have seen that has been slow to start, but the platform will handle as many requests as come in with > 99.5% instantly matching to a volunteer. The Royal Voluntary Service who are running this have now opened up the system to enable self-referral, so if you know of someone who needs help, they simply have to call 0808 196 3646.
With Ambulance Services
GoodSAM’s Instant-On-Scene and Instant Consultation video services are now being used by 999, 111 operators in a number of Ambulance Services. This system sends patients a text and they simply click on the link to start their consultation. There are no Apps to download. It also locates the patient and all in < 10 seconds (and can even measure pulse rate through the video feed).
A recent study by North West Ambulance Service has demonstrated that it makes a difference (in actual resource deployment, either upgrading or downgrading) in > 40% of calls. This means those who need help can get it faster – improving both the efficiency patients can find out what is wrong as well as the efficiency of the ambulance service. The system is now being used now by 5 ambulance services across the UK. If your service is interested, please do get in touch.
With the Police:
The use of video has helped in many circumstances – from seeing road traffic collisions and ongoing assaults, to major incidents and to interviewing suspects.
Possibly the most important aspect though has been the lives saved. This has largely been due to the concurrent geolocation service that is built into the GoodSAM video system. This has meant that when 8 people were suffocating in the back of a lorry, GoodSAM could be deployed and that lorry could be tracked, and the occupants released safely. Similarly, the system has been used to locate those who have attempted suicide meaning rapid arrival of the police, early resuscitation and patient survival.
GoodSAM has also launched a video consultation system that is free for all with an NHS.net (or Bupa or health.gov.au in Australia) email address: www.clinic.co. Again, no Apps to download. The system is now providing > 6,000 consultations a day and is being used not just for outpatient clinics but, for example in Northern Ireland, so that relatives can see their loved ones who are in intensive care.
The platform is incredibly simple to use (you can watch a video here), and if you are an NHS professional, please do register and try the system out.
Well – that’s a brief summary of some of the things which GoodSAM has been doing in these times of Coronavirus. Thank you once again for being part of our wonderful community! Please stay safe in the weeks ahead!